Ticket Rejection

A centralised system used by operators to consolidate and process contractor timesheets, work records, and billing entries. Subcontractors submit field data through CAPE to trigger payment and compliance verification. Accurate, timely entries are critical to avoiding payment delays.

The average number of days it takes to collect payment after a sale. For field service companies, DSO measures how long between completing work and receiving payment. Industry benchmarks range from 30-60 days.

The process a prime contractor or operator uses to review, approve, and finalise invoices before releasing payment to subcontractors. Understanding the settling system helps subs forecast cash flow and avoid payment delays. Timelines vary widely between clients, so confirm the cycle before mobilising.

A specific, billable unit of work or material listed in a contract that triggers payment when completed. Each pay item has a defined scope, unit of measure, and agreed price. Subcontractors invoice against pay items to document and collect earned revenue.

The gradual expansion of work beyond what is outlined in the original contract, often without additional compensation. Subcontractors may absorb extra tasks, materials, or labour under pressure from the prime contractor. Unchecked scope creep directly erodes project margins and can trigger disputes over change orders.

A formal document filed by subcontractors to release unpaid lien claims against a project owner's property. It is typically used when a general contractor fails to pass payment down the chain. Understanding this process helps field service companies recover outstanding invoices through legal channels.

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