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WorkforceGlossary Term

Dispatch

The process of assigning and deploying field crews or equipment to a job site. For subcontractors, dispatch timing affects mobilisation costs, crew scheduling, and billable hours. Clear dispatch records also support accurate invoicing and dispute resolution.

Related Terms

Field-to-Office Ratio

Workforce

The number of field workers supported by each administrative/office employee. A ratio of 10:1 is common for paper-based operations; digitized operations often achieve 30:1 to 40:1.

Horizontal Joint Employment

Workforce

Occurs when two unrelated companies — such as a labour agency and a subcontractor — are considered co-employers of the same worker. Both parties may share legal responsibility for wages, overtime, and labour standards compliance. Field service firms must understand this to avoid unexpected liability for workers hired through third-party staffing arrangements.

Job Openings Rate

Workforce

The percentage of unfilled positions relative to total jobs in a sector at a given time. For subcontractors, a high rate signals strong demand for field crews and leverage in rate negotiations. It helps forecast labour shortages before mobilising for large campaigns.

Wage Theft

Workforce

When a client or prime contractor withholds earned pay from field workers or subcontractors through unpaid overtime, illegal deductions, or misclassified labour. It exposes subcontractors to legal liability if it occurs within their own crew management. Provincial labour standards apply regardless of contract wording.

Nonemployer Establishment

Workforce

A business that generates revenue but has no paid employees — typically a sole proprietor or owner-operator. Many field subcontractors and independent tradespeople operate this way. Statistics Canada tracks these firms separately in labour and industry data.

Registered Apprenticeship

Workforce

A provincially recognised training program combining paid on-the-job hours with technical schooling to certify tradespeople. Subcontractors hiring apprentices must meet regulated journeyperson-to-apprentice ratios on site. Completing the program earns workers a Red Seal or provincial trade certificate recognised across Canada.

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