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WorkforceGlossary Term

Dispatch

The process of assigning and deploying field crews or equipment to a job site. For subcontractors, dispatch timing affects mobilisation costs, crew scheduling, and billable hours. Clear dispatch records also support accurate invoicing and dispute resolution.

Related Terms

Utilisation Rate

Workforce

The percentage of available hours that crews or equipment are actively billable to a client. A low utilisation rate signals idle resources eating into margins. Subcontractors track this metric to assess workforce efficiency and bid competitiveness.

Fissured Workplace

Workforce

A jobsite where work is performed by multiple layers of subcontractors rather than direct employees of the site owner. For field service companies, this means accountability, liability, and payment flow through several parties. Subcontractors must track their position in the contracting chain carefully.

Fly-In/fly-Out (fifo)

Workforce

A rotation model where workers are flown to remote job sites for a set number of days, then returned home. Subcontractors must account for mobilisation costs and crew availability when bidding FIFO contracts. Rotation schedules vary widely, such as 14 days on and 14 days off.

Colocation

Workforce

When a subcontractor embeds personnel or equipment at a client's site for an extended engagement. This reduces mobilisation costs and improves response time for ongoing work. It is common on large construction or production sites requiring continuous support.

Multi-Bench Strategy

Workforce

An approach where subcontractors maintain multiple tiers of qualified crews ready to deploy at different mobilisation levels. It ensures continuity when primary crews are unavailable due to injury, fatigue limits, or competing jobs. Field service companies use it to protect contract performance and avoid costly delays.

Vertical Joint Employment

Workforce

A legal finding where both a subcontractor and a client company are considered employers of the same field workers. This exposes subcontractors to shared liability for wages, overtime, and labour standards violations. Regulators in oil and gas and construction actively scrutinise these arrangements.

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